Frequently Asked Questions
What are the heating instructions?
Oven
Recommended for best flavor
- Transfer to oven-safe dish and cover with foil
- Bake for 15-18 minutes at 350° F
Microwave
- Remove lid and cover with paper towel
- Microwave for 2-3 minutes
How long will my meals keep in the refrigerator?
We recommend enjoying your Spirited Food Co. meals within 4 days for best results. This is not an expiration date but a suggested "best by" date. Some meals may last longer (up to 6 days) depending on ingredients used. For example, some veggies will last longer than others. Of course, this is provided that the meals are refrigerated immediately upon receipt and kept in a refrigerator that is cooling adequately. If you do not plan to enjoy your meal within 4 days after pickup or delivery, another option would be to freeze the meal to have at a later time. Once a meal is opened and/or re-heated, it should be enjoyed right away.
What oils or seasonings are used in the Paleo / AutoImmune Protocol (AIP) items?
All ingredients used in the Paleo / AIP menu items are listed for each meal. We only use olive oil, Kosher salt, garlic, onion, and the herbs/seasonings specified in the description for each dish.
When can I pick up meals?
Meals will be available for pickup on Tuesdays and Fridays. You will receive a text letting you know when your order is ready. All orders must be picked up by 6pm.
Do I need to be home to receive my order delivery?
No. You will receive a text notification when your order is picked up, and another when it has been delivered. However, you will need to place your meals in the refrigerator as soon as possible. We recommend placing your meals in the refrigerator within 15 minutes of delivery during the summer months, and within an hour of delivery during the colder months.
Where does Spirited Food Co. deliver?
We deliver to the greater Austin area! If you enter your zip code for delivery and the system says we do not deliver to your area, please reach out to us at 512-809-3661 and we most likely be able to add your zip code right away!
What are the delivery fees?
Our delivery fee is $12.99. For 10-meal and 15-meal subscriptions with deliveries twice a week, the delivery fee is $24.99 per week.
When can I place an order?
Ordering is generally open from Thursday at 10am through Sunday at 10am for pickup/delivery on the coming Tuesday, and for subscriptions.
Ordering is generally open from Sunday at 10am through Wednesday at 10pm for pickup/delivery on the coming Friday.
Why is the system not allowing me to place a subscription order?
Subscription ordering is open from Thursday at 10am through Sunday at 10am. These are the only times that subscription orders can be placed. If you have any questions or require assistance, please text or call 512-809-3661.
How do Subscription Meals work?
Enjoy the convenience of having 5, 10 or 15 meals automatically delivered weekly! Our Chef selects our most popular meals of the week and they are deilvered right to your door. No need to place an order each week! Enjoy savings of up to 12% on our locally-sourced, healthful meals.
The meals will consist of a combination of Grass-Fed Beef, Pasture-Raised Chicken, or Premium Pork. Our Chef will determine the meals each week. No substitutions allowed.
Meals will be distributed as follows:
- 5-Meal Plan: 5 meals delivered or picked up on Tuesdays
- 10-Meal Plan: 6 meals delivered or picked up on Tuesdays / 4 meals delivered or picked up on Fridays
- 15-Meal Plan: 10 meals delivered or picked up on Tuesdays / 5 meals delivered or picked up on Fridays
Cancellation Policy: We kindly request a minimum commitment of two weeks for subscriptions. We also require that you cancel before midnight on the Saturday before your order is to be delivered. You can edit or cancel your subscription via your online account or by calling 512-809-3661.
When does the monthly menu change?
The menu typically changes on the first Tuesday of every month.
How quickly will my text, voicemail, or email be answered?
All texts, voicemails, and emails will be answered by the end of the day, or the next business day at the absolute latest.
IMPORTANT: If we are unable to answer your call, please leave a voicemail with your name and a good callback number to ensure that we are able to get back to you. We may not be able to return your call if you do not leave a voicemail or text.